Refund policy

Last updated: November 13, 2026

Returns

We do not offer voluntary change-of-mind returns or exchanges. Your rights under applicable consumer protection laws still apply.

For eligible change-of-mind cancellations, subject to applicable law, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

For eligible change-of-mind cancellations, you are responsible for direct return postage if we informed you of that cost before purchase, unless we agree to cover it or applicable law requires otherwise.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. If a return is required for a valid statutory claim, we cover reasonable return postage.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

We do not offer voluntary exchanges. Contact us if your item is defective, damaged, incorrect or not as described.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

The 90-day money-back guarantee applies to SoftCurve™ 3D Leggings purchased directly from VYONIX Wear. It covers faults or damage that develop during normal wear when the garment has been used and cared for as directed. To make a claim, email contact@vyonixwear.com within 90 days of delivery with your order number, a description of the issue, a dated record of at least 30 separate days of wear and supporting evidence. If a return is required solely under this guarantee, you pay direct return postage where permitted by law. If approved, we refund the price paid for the eligible leggings to your original payment method. These requirements apply only to this voluntary guarantee. Your statutory rights still apply.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@vyonixwear.com or use the contact details in our contact information policy.

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