Returns & Warranty Policy

90-Day Money-Back Guarantee for SoftCurve™ 3D Leggings

This voluntary guarantee applies to VYONIX SoftCurve™ 3D Leggings purchased from VYONIX Wear. It covers a fault or damage that develops during normal wear when the garment has been used and cared for as directed. To claim, wear the leggings on at least 30 separate days and email us within 90 days of delivery. If we approve the claim under this guarantee, we will refund the price paid for the eligible leggings to your original payment method.

How to document your claim

Email contact@vyonixwear.com with your order number, a short description of the issue, a dated record of at least 30 wear days and supporting evidence. For example, include dated photos of the leggings from different points in the wear period and a clear photo of the issue. Photos of the garment alone are enough. If you have other dated evidence that supports your wear record, you can send that instead. A statement on its own is insufficient for this voluntary guarantee.

Contact us before posting anything back. If a return is needed solely under this voluntary guarantee, you pay the direct return postage where permitted by law. We will give you the return instructions. The 30-day wear and evidence requirements apply only to this voluntary guarantee. They do not apply to statutory claims for faulty, damaged, incorrect or misdescribed goods.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, differs from the description or is not what you ordered, contact us promptly with your order number and a description of the issue. Photos of the item and packaging can help us resolve the issue. You do not need to wear the product before contacting us. We will provide the remedy available under your statutory rights, which may include a refund, repair or replacement. We cover reasonable return postage where a return is required for a valid statutory claim.

Change of Mind and Online Cancellations

We do not offer voluntary change-of-mind returns or exchanges. For eligible UK online purchases, you can still cancel without giving a reason by notifying us within 14 days of receiving your order. You then have a further 14 days to send the goods back. You are responsible for direct return postage if we informed you of that cost before purchase, unless we have agreed to cover it or the law requires us to do so. When applicable, your refund includes the original standard delivery charge. Statutory exceptions apply.

Missing Parcels and Support

If your parcel has not arrived, email us with your order number so we can investigate. For any return or cancellation, contact contact@vyonixwear.com. We normally review requests within 1–2 business days. Your statutory rights are unaffected by this policy.